Windows 10

• Overview of the Windows 10 interface (Start menu, taskbar, notifications)
• File Explorer basics (files, folders, drives, cloud storage integration)
• Personalization (themes, backgrounds, settings)
• Installing & uninstalling apps Managing user accounts and passwords

 

MS-Office 2016

• Word 2016 → Creating, formatting, and editing documents, using templates, inserting images, tables, headers/footers
• Excel 2016 → Creating spreadsheets, using formulas and functions, formatting cells, basic charts, sorting/filtering data
• PowerPoint 2016 → Creating presentations, slide layouts, applying themes, adding animations and transitions
• Access 2016 → How to build, manage, query, and report on relational databases using tables, forms, queries, reports, and macros

 

Internet

• What is the internet & how it works (basic concepts)
• Using web browsers (Chrome, Firefox, Edge)
• Navigating websites, hyperlinks, and URLs
• Using search engines (Google, Bing) effectively Setting up and using email (Gmail, Outlook, Yahoo)
• Downloading and uploading files safely
• Understanding online safety (strong passwords, avoiding scams)
• Introduction to social media platforms Basics of online communication (chat, video calls)

✅ Data Entry Operator ✅ Computer Operator / Office Assistant ✅ Receptionist / Front Desk Executive ✅ Back Office Executive ✅ Customer Support (Email / Chat Process)