Chatbot ek computer program hota hai jo insaanon ke saath natural language (jaise Hindi, English) mein baat-cheet kar sakta hai. Ye text ya voice ke zariye interact karta hai. Chatbot ka use kai jagahon par hota hai jaise customer support, online shopping, education, healthcare, aur entertainment mein.
Chatbot ke pramukh types:
Rule-Based Chatbot:
Predefined rules par kaam karta hai.
Sirf specific questions ka answer de sakta hai.
Agar user ne kuch alag poochha toh confuse ho jaata hai.
AI-Based Chatbot (Jaise ki main):
Artificial Intelligence aur Machine Learning ka use karta hai.
User ke sawalon ko samajhne ki kshamta hoti hai.
Natural aur complex conversations handle kar sakta hai.
Chatbot ka use kyon kiya jaata hai?
24/7 availability – hamesha available rehta hai.
Instant response – turant jawab deta hai.
Cost-effective – customer support mein lagne wale paison ko bachata hai.
